Who owens CiaoROME.com?
CiaoROME.com is owened 100% by the Hotels, Hostels and Rentals that are displayed on the site. In other words we are not the common booking agency, as we can guarantee the best prices available for each service.

Accommodation
1) How can I reserve a room?
2) Is the price per person or room?
3) Is breakfast included in the price?
4) Are there any discounts for children?
5) Are there any discounts for groups?
6) Do you have special prices for Travel Agencies, Tour Operators, etc?
7) Will my credit card be charged?
8) How do I send my credit card details?
9) Is it possible to use Western Union?
10) How can I cancel my reservation?

Tours & Rentals
1) What does the price include?
2) What is the proceeding to Reserve a Tour?
3) How can I cancel the Tour Reservation?
4) Are there any discounts for children?
5) What does the terms 1st & 2nd category hotel mean?
6) What do I need to rent a Scooter?
7) What do I need to rent a Car?

For further information or any other questions please feel free to contact us.


Accommodation  - answers to FAQs

1) How can I reserve a room?
After sending your Info Request, you will receive in less than 12 hours (generally straight away) an email specifing price and availability. 
Then in order for you to secure the resevation, fax your credit card details (instructions specified on email) or if you prefer make a Bank transfer, money order or a simple
Western Union of the first night. All the information on this proceeding is well explained in the Info Request answer.
You will recieve an Reservation Confirmation email (fax if you prefer) and this will be the only valid proof of your Reservation.

2) Is the price per person or room?
For the Hotels the price indicated are per person/per night. In the Hostels section the price is for person.

3) Is breakfast included in the price?
All Hotels include the Breakfast in the price. The Hostels do not include the Breakfast in the price, but it's optional.

4) Are there any discounts for children?
Children under 2 years sleep for free. 

5) Are there any discounts for groups?
Special discount are available for groups, students, organizations, etc. Please contact us for further information.

6) Do you have special prices for Travel Agencies, Tour Operators, etc?
We offer speacial prices for Travel Agencies and Tour Operators. Please contact us for further information.

7) Will my credit card be charged?
NO your credit card won't be charged to secure your Reservation! We will only charge your credit card the first night and ONLY in the event that you don't give written notice (fax or email) 5 days before the arrival date.

8) How do I send my credit card details?
The safetest way is to send it by Fax (0039) 06 49382864  or calling us by Tel (0039) 3487323835

9) Is it possible to use Western Union?
Yes you can send the first night using Western Union, just make the money transfer using these details:

 Name: Cosimo Benedetto
 Via Cavour 177, 0184 Roma

10) How can I cancel my reservation?
You have to give written notice by (email or fax) 5 days before arrival, else we will charge
the first night.

 

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Tours & Rentals  - answers to FAQs

1) What does the price include?
Transport by de luxe coach, guide service and entrance fees. For those tours that last all day or more, it also includes the lunch and the dinner, depending on tour. When the tour is two days long, it also includes 3 or 4 stars hotel.

2) What is the proceeding to Reserve a Tour?
After sending your Info Request, you will receive in less than 12 hours (generally straight away) an email specifing price and availability. 
Then in order for you to reserve the tour fax your credit card details (instructions specified on email). All the information on this proceeding is well explained in the Info Request answer. You will recieve an Reservation Confirmation email.
Notice: Your credit card won't be charge unless you fail to cancel (email or fax) 48 hours before the date of departure.

3) How can I cancel the Tour Reservation?
48 Hours prior departure time, just call at our offices (email or fax if you prefer) and that's it.

4) Are there any discounts for children?
Children under 2 years are free of charge and a discount of 20% for children from 2 to 8 years of age.

5) What does the term 1st & 2nd category hotel mean?
1st Category Hotels reffers to 4 Star Hotels and 2nd category reffers to 3 Star Hotel.

6) What do I need to rent a Scooter?
You will only need a credit card. For a 125CC or more, you'll need a valid dirving licence.

7) What do I need to rent a Car?
Driving licence and a credit card.

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